Terms And Conditions Of Sale

1. Validity of the terms and conditions of sale

  1. These Terms and Conditions of Sale (hereinafter the terms and conditions) apply to the legal relationship which arises between a customer of www.ledekspert.eu (hereinafter the buyer) and the owner of the electronic shopping environment (hereinafter the online store):
    Elektri Ekspert OÜ (hereinafter the seller), registry code: 10843047
    address: Kadaka tee 42b, 12915, Tallinn, Estonia
    phone: (+372) 6 386 416, e-mail: [email protected].
  2. For the purposes of these terms and conditions, both natural and legal persons are considered buyers. In certain respects, the terms and conditions applicable to a buyer who is a natural person may differ from those applicable to a buyer who is a legal person if the buyer is a consumer.
  3. A natural person who carries out a transaction which is not related to the exercise of an independent economic or professional activity is considered a consumer. Among other things, the seller considers the person who has made a purchase to be a legal person if the goods have been paid for by a legal person or an invoice has been issued to a legal person.
  4. By submitting an order, the buyer confirms that he/she is a natural person with active legal capacity who is at least 18 years of age. By submitting an order, a buyer who is under the age of 18 confirms that his/her legal representative has given his/her consent to the transaction and to the use of the funds required for this purpose.
  5. Matters not regulated by the terms and conditions shall be governed by the legislation valid in the Republic of Estonia.
  6. The seller reserves the right to unilaterally modify these terms and conditions. Amendments and additions to the terms and conditions shall enter into force from the date of publication of the amendments or additions on www.feb.ee or at the time specified in the terms and conditions. If the buyer submits an order before the amendments to the terms and conditions enter into force, the terms and conditions valid at the time of the submission of the order shall be applied to the order, unless otherwise provided by law or these terms and conditions.
  7. The seller has the right to change the selection and prices of the goods sold in the online store at any time, unless otherwise provided in the terms and conditions. The buyer understands that if they have added a product to the shopping cart or the favourites section but has not placed an order with the seller, the price of the product may be changed before the order is placed. If the price of the product changes, the buyer undertakes to pay the seller the price valid for the product at the time of placing the order.

2. Placing an order

  1. The buyer can place orders in the online store as a guest (i.e. as a non-registered user) or as a registered user. Registering as a user enables you to save and share your favourites and shopping cart.
  2. In order to register as a user, the buyer must sign up as a customer of the seller with an e-mail address and password. The buyer can also sign up as a user of the seller using the Facebook and Google log-in service.
  3. To order an item, you must add the desired product to your shopping cart. Adding products to your shopping cart does not constitute an obligation to buy them and does not entail any financial obligations. You can change the contents of your shopping cart until the order is placed, including remove or add products from your shopping cart.
  4. To place an order, you need to fill in the required fields and select the appropriate delivery method. The order amount will then be displayed on the screen, which can be paid via bank transfer (Swedbank, SEB, Luminor, LHV) or credit card payment (Visa/Mastercard). If you select hire purchase, the terms and conditions of the hire purchase provider apply. You will be automatically redirected to the provider of the hire purchase service if you click on the hire purchase icon.
  5. The order shall be considered placed and the sales contract concluded between the seller and the buyer from the moment the amount due for the order is received on the seller’s account. Orders are paid for in advance.
  6. If the ordered goods cannot be delivered because the goods are out of stock or for any other reason, the buyer shall be notified about this as soon as possible and the amount paid shall be refunded immediately, but no later than 14 days after the notification.

3. Delivery

  1. Upon payment for the goods, the seller shall assemble the ordered goods and deliver them to the buyer using the method chosen by the buyer.
  2. When placing the order, the buyer can select the most suitable delivery method:
    – delivery to a parcel terminal (Smartpost; Omniva; DPD)
    – delivery by courier to the buyer’s doorstep
    – picking up the goods from the seller’s store.
  3. Delivery times are indicated for each specific product. Maximum delivery times are provided – in most cases, the goods arrive sooner.
  4. If you have added products with varying delivery times to the same shopping cart, the products will be delivered within the longest delivery period indicated for the products in your shopping cart.
  5. You can also pick up the ordered product from our store.

4. Refusal of receipt or delay

  1. If the customer does not receive the parcel within the specified time (e.g. does not pick it up from the parcel machine or post office, or the courier cannot deliver it within a reasonable time), and the parcel is returned to the seller, the order will be considered canceled.
    In such a case:
    – The amount paid for the goods will be refunded to the customer, deducting the original shipping cost and the return shipping cost, if applicable;
    – If the original shipping was free due to a campaign, the seller may deduct the actual shipping cost according to the selected delivery method.
  2. If the customer wishes the goods to be resent, they must pay the shipping cost again, and if necessary, the return shipping cost as well.

5. Payment for goods

  1. The ordered goods are paid for in advance, irrespective of the payment method chosen by the buyer. The payment shall be made in euros.
  2. When paying for the goods, the buyer shall select the suitable payment method:
    – bank link
    – credit card
    – hire purchase To pay by hire purchase, the buyer must click on the button “Pay” upon order completion, after which they will be redirected to the third party providing the hire purchase service to apply for the relevant service and conclude a hire purchase agreement.
  3. For registered users who are not consumers, the seller allows payment by invoice as agreed. After the order has been confirmed by the buyer, the invoice issued for the order will be sent to the e-mail address provided by the buyer. The buyer undertakes to pay for the goods within five (5) days of receipt of the invoice to the bank account indicated on the invoice.
  4. To avoid doubt, it should be clarified that the seller’s obligation to deliver the goods does not take effect until the seller has received the entire amount payable for the goods. This shall also apply if the buyer uses the payment methods referred to in clauses 5.2.4 and 5.2.5 above.

6. Cancellation and complaints

  1. The seller has the right to cancel an order (withdraw from the sales contract) if the buyer fails to pay for the goods in accordance with the terms and conditions by notifying the buyer by phone or via e-mail.
  2. As a consumer, the buyer has the right to lodge a complaint with the seller regarding the goods within two years from the delivery of the goods to the buyer. In the case of sale to a consumer, defects occurring within six months of delivery of the goods to the buyer shall be presumed to have existed at the time of delivery, unless such presumption is contrary to the nature of the goods or the defect.
  3. A buyer who is a legal person has the right to lodge a complaint with the seller regarding the goods within 7 days of receipt of the goods. The buyer may not submit any claims to the seller with respect to the goods after the expiry of the aforementioned period.
  4. If the buyer wishes to lodge a complaint regarding non-conformity of the goods with the terms of the contract, it shall be lodged with the seller within two months of the day on which the buyer became aware of the non-conformity of the goods to the terms of the contract. Complaints can be sent to [email protected] or by calling +372 6 386 416
  5. The seller shall examine the complaint lodged by the buyer within 15 days of receipt. If the seller agrees with the complaint, the seller shall, at their discretion, repair or replace the defective goods. If the repair or replacement of the goods is not possible, the seller shall refund the purchase price paid by the buyer for the defective goods to the account specified by the buyer within 14 days of receipt of the claim. The shipping costs shall not be refunded by the seller. If defective goods are replaced, functioning goods shall be delivered to the buyer using the method chosen by the buyer.

7. Buyer’s right of withdrawal

  1. The buyer as a consumer has the right to return the ordered goods (withdraw from the sales contract) to the seller within 14 days as from the receipt of the goods without giving any reason by sending a relevant request to the seller and returning the goods at their own expense to the address: Kadaka tee 42b, 12915, Tallinn, Estonia
  2. In order to withdraw from the contract, the buyer shall submit a free-form withdrawal request or send an e-mail to [email protected]
  3. The withdrawal request shall be deemed valid if the seller receives it within fourteen (14) days as from delivery of the goods. The seller shall inform the buyer of the receipt of the request immediately by e-mail.
  4. In the event of withdrawal, the buyer undertakes to immediately return the goods to the seller in the same condition as he/she received them, but no later than fourteen (14) days from the date of submission of the withdrawal request. If the buyer fails to return the goods by the deadline set by the seller, the right to return the goods shall be deemed to have expired.
  5. In the event of the buyer’s withdrawal from the contract, the seller shall refund the payments received for the goods ordered by the buyer within fourteen (14) days of receipt of the withdrawal request. The seller shall make the refund to the same payment method used by the buyer to make the payment. However, the seller has the right to refuse to issue the refund until the buyer has returned the ordered goods to the seller and provided proof of this. The seller shall inspect the goods returned by the buyer within fourteen (14) days at the latest from the date of receipt of the withdrawal request and confirm to the buyer whether the product is returnable. In the event of return of an order, the delivery costs paid by the buyer will not be refunded.
  6. The buyer shall bear all direct costs (including, but not limited to, shipping costs) associated with the return of the goods to the seller.
  7. If the goods have been used for purposes other than those necessary to inspect the nature, characteristics, and functioning of the goods or if they show signs of use or wear and tear, the seller has the right to reduce the amount refundable in proportion to the reduction in the value of the goods. The returned goods shall be unused and undamaged and in their original packaging. In order to exercise the right of withdrawal and avoid the payment of compensation in the event of a return, the product packaging shall be opened carefully without damaging it. Goods may be used in a manner which is necessary to ascertain the nature, characteristics, and functioning of the goods. The product returned shall be complete (include all items included in the product package – cables, etc.) If the goods were purchased under a promotional offer where another product was added to the goods, the buyer shall return the entire set (i.e., all the products).
  8. The right of withdrawal set out in this clause shall not apply if the buyer is a legal person.

8. Liability

  1. The seller shall be liable to the buyer for direct damage caused by breach of the terms and conditions in the cases and to the extent provided for by the legislation in force in the Republic of Estonia.
  2. The seller shall not be liable for any damage caused to the buyer if the delivery of the goods is delayed due to circumstances beyond the seller’s control and the occurrence of which could not have been foreseen, including in the event of delays in the delivery of the goods caused by possible technical failures in the online store.

9. Applicable law and settlement of disputes

  1. The relationship between the buyer and the seller is governed by the laws in force in the Republic of Estonia.
  2. Disputes arising between the buyer and the seller with relation to the ordering and purchase of goods shall be settled by negotiation. If negotiations do not produce the desired results or if the buyer does not agree with the solution proposed by the seller and finds that his/her rights have been infringed, the buyer who is a consumer has the right to lodge a complaint with the Consumer Disputes Commission via the Consumer Protection Authority or with a court. Appealing to the commission is free of charge for the consumer and the consumer can lodge a complaint by himself/herself or via a representative. Information on the Consumer Disputes Commission can be found on the Consumer Protection Authority’s website: http://tarbijakaitseamet.ee A buyer who is not a consumer has the right to take the matter to court in the event of disagreement. Disputes between a buyer who is not a consumer and seller shall be settled exclusively by the Harju County Court.
  3. In addition to that which was set out in clause 9.2, a customer who is a natural person has the right to lodge a complaint related to distance selling via the European Union’s electronic environment, the ODR (Online Dispute Resolution) platform https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=E In particular, the ODR platform is designed to resolve cross-border disputes by enabling consumers to find the appropriate extra-judicial entity in the trader’s country of establishment more easily to resolve a specific dispute. In Estonia, the EU Consumer Advice Centre of the Consumer Protection Authority provides assistance and advice on cross-border complaints through the platform, where necessary.